Terms of Service

These Terms of Service govern your use of the services offered by Guiding Light Health Care Services, LLC ("GLHCS", "we", "us") through Relationship Insight 360. By creating an account, accepting these terms, paying, or using any service, you agree to them.

1. Two separate services

We offer two distinct products. The Relationship Insight 360 Clinical Assessment is a behavioral-health service reviewed by an authorized Georgia clinician. The Educational Relationship Insight Report is a separate, non-clinical educational product. They are priced, delivered, and governed separately.

2. Georgia-only clinical services

The Clinical Assessment is available only when both partners are physically located in the State of Georgia at the time of purchase, while completing questionnaires, when submitting responses, and during clinician review. This restriction exists because clinical services must be delivered by a clinician licensed in the state where the client is physically located. There is no exception, waiver, or override to this requirement.

3. Location screening and ongoing attestations

Before clinical checkout you must complete a location screening. Each partner must separately confirm their own physical location, and each partner is asked to reconfirm at later points in the process. Location responses are recorded with a timestamp and the version of the confirmation text. Providing inaccurate location information is a violation of these terms and may result in cancellation without refund of work already performed.

4. If a partner is outside Georgia

If either partner reports a location outside Georgia at any point, the clinical case is paused. Work already completed is preserved. The case may resume when both partners are again physically in Georgia. If the case cannot resume, you may request a refund or resolution review, or may purchase the Educational Report instead.

5. Nature of the clinical service

The Clinical Assessment is an assessment and treatment-planning service. It is not couples therapy, not a compatibility quiz, not a diagnosis engine, and not a crisis service. Nothing in the service guarantees any relationship outcome. Recommendations remain drafts until reviewed and approved by an authorized clinician. AI-assisted drafts are labeled and are never released without clinician approval.

6. Nature of the educational service

The Educational Report is educational and informational only. It does not include therapy, diagnosis, treatment planning, clinical recommendations, or review by a clinician licensed in your state, and it does not create a clinician-client relationship. See the Educational Report Acknowledgment.

7. Eligibility and separate accounts

• You must be at least 18 years old and able to consent to services.
• Each partner must create a separate account with their own email address.
• Each partner must separately accept these terms, the Privacy Policy, and the consent or acknowledgment for the product purchased. One partner may not accept for the other.
• The purchasing partner confirms they have authority to purchase and to invite the other partner, but cannot consent on that partner's behalf.

8. Privacy between partners

Individual questionnaire responses, including safety screening responses, are private and are never disclosed to the other partner. Reports present themes, agreement, and differences without exposing one partner's private answers.

9. Safety and emergencies

These services are not for emergencies. If you or someone else is in immediate danger, call 911. For a mental-health crisis, call or text 988. See Emergency Resources. Where safety concerns are identified in a clinical case, joint recommendations may be withheld and an individual clinical review required.

10. Payment

The Clinical Assessment is $450 per couple. The Educational Report is $250 per couple. Payment is required before questionnaires begin. Payment is processed by our payment provider; we do not store card details. Expedited scheduling may be requested via the Contact form; an additional $150 fee applies if granted.

11. Refunds and resolution requests

You may submit a refund or resolution request describing the product purchased, the purchase date, the reason, your current state, the work already completed, and the resolution you are seeking. Requests are reviewed individually. Refunds are generally reduced by the value of clinician time and report preparation already performed. Requests related to a location restriction are reviewed with that context in mind.

12. Records, versioning, and changes

We record the version of the terms, privacy policy, and consent or acknowledgment you accepted, along with your typed legal name, the date and time, and the product version. We may update these documents; material changes take effect on the stated effective date and apply to purchases made afterward.

13. Acceptable use

You agree not to misrepresent your identity or location, not to submit another person's responses, and not to use the services to harass, coerce, or surveil another person.

14. Limitation of liability

The services are provided on an "as-is" basis to the fullest extent permitted by law. GLHCS is not liable for indirect, incidental, special, or consequential damages arising from your use of the services. Where liability cannot be excluded, it is limited to the amount you paid for the service at issue.

15. Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict of law rules.

16. Contact

Guiding Light Health Care Services, LLC, 306 North Davis Dr., Ste C, Warner Robins, GA 31093. Phone (478) 449-8800. Email support@glhcs.com.